When you run a small retail store, customer service is in the centre of every decision you make. There might be a good deal of debate surrounding' the customer is always right', but there's not…
This season alone, the average consumer plans to spend around $660 on presents. That is why tracking Christmas spending and sticking to a budget is something that everyone should try to do this holiday season.…
While there are lots of things that may impact the in-store experience (e.g. products, prices, shop environment, etc.) customer support is going to be among the best factors that affect how shoppers perceive your brand.…
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